Frequently Asked Questions

Everything you need to know about your Megelin beauty journey.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy for beauty products?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return unused or lightly used products for a full refund, minus shipping costs.

Are Megelin products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Megelin products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Do you offer professional discounts for makeup artists?

Yes, we have a Megelin Pro program that offers exclusive discounts to certified beauty professionals. You can apply through our 'Pro Membership' page.